Terms & Conditions
for 12win Malaysia

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 12win ("the Company", "we", "us", "our"), the operator of the online betting and gaming platform accessible athttps://12win.cam ("the Platform").

By accessing, registering on, or using the 12win Platform in any manner — including browsing, placing bets, claiming bonuses, or contacting support — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform.

12win is an online gaming and sports betting platform serving players primarily in Malaysia and other permitted jurisdictions. All transactions on the Platform are conducted in Malaysian Ringgit (MYR) unless otherwise specified. These Terms are written in English and the English-language version shall prevail in all cases of dispute or ambiguity.

For the purposes of these Terms, the following definitions apply:

To register and maintain an Account on12win, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. This is an absolute requirement. Misrepresenting your age constitutes fraud and will result in immediate account termination and forfeiture of all funds.
• You are a natural person acting in your individual capacity. Corporate entities, trusts, and other legal structures are not permitted to hold Accounts.
• You are not located in, or a citizen or resident of, any jurisdiction where online gambling is prohibited by applicable law.
• You are not a current employee, contractor, director, or close family member of any employee of 12win or its affiliated companies.
• You have not previously been permanently excluded or banned from 12win or any affiliated platform.
• You are not registering for the purpose of exploiting bonuses, participating in matched betting operations, or engaging in any form of bonus abuse.
• You have full legal capacity to enter into binding contracts under the laws of your jurisdiction.

Each eligible individual may hold only one (1) active Account on 12win at any time. The creation of multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts.

During registration, you are required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to promptly update this information should any of it change.

12win reserves the right to request documentary verification of any information provided at any time. Providing false or misleading registration information — including use of another person's identity — is a serious breach of these Terms and will result in immediate account closure and reporting to relevant authorities where required.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login details with any third party.12win will not be responsible for any losses incurred as a result of unauthorised access to your Account arising from your failure to secure your credentials.

12win is required to verify the identity of all players as part of its compliance obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) frameworks. The Know Your Customer (KYC) process is mandatory and must be completed before any withdrawal request is processed.

Standard KYC documentation required includes:

• Government-issued photo identification: Malaysian MyKad (NRIC), Driver's Licence, or valid Passport
• Proof of residential address: A utility bill, official bank statement, or government-issued letter dated within the past three (3) months clearly showing your full name and address
• Selfie with identification document: A clear photograph of you holding your ID document alongside your face
• Payment method verification: Where required, confirmation that the payment method used for deposits is registered in your name

Documents submitted for KYC verification are processed under our Privacy Policy. Verification is typically completed within 24–48 hours during business days. 12win reserves the right to request additional documentation where initial submissions are insufficient.

Failure to complete KYC within a reasonable period following a withdrawal request — or submission of fraudulent documentation — will result in suspension of withdrawal privileges and may lead to full account termination.

12win accepts deposits via the following payment methods available to Malaysian players: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Bank, and selected cryptocurrency networks including Bitcoin (BTC), Ethereum (ETH), Tether USDT (TRC20), and Litecoin (LTC).

All deposits are processed in Malaysian Ringgit (MYR) unless the Player selects a cryptocurrency option, in which case the equivalent MYR value will be credited based on the prevailing exchange rate at the time of transaction confirmation.

12win does not charge deposit fees for standard payment methods. However, individual banks or e-wallet providers may impose their own service charges, which are entirely outside12win's control. Players are responsible for checking applicable fees with their payment provider.

• Minimum deposit amounts vary by payment method and are displayed at the time of deposit
• Deposits are credited to your Account balance upon successful confirmation from the payment processor
• 12win does not accept deposits from third parties. Funds must originate from a payment account registered in the Player's own name
• In the event that a deposit is made from a third-party account, 12win reserves the right to void all associated gameplay and return the original deposit to the source account

All withdrawal requests are subject to the following conditions being met in full prior to processing:

• The Player's Account must be fully KYC-verified (see Section 5)
• All active bonus wagering requirements attached to the Player's Account must be satisfied
• The withdrawal amount must not exceed the Player's verified daily or monthly withdrawal limits
• The Player's Account must be in good standing with no active restrictions or investigations
• The designated withdrawal method must be consistent with, and registered under the same name as, the primary deposit method where applicable

Indicative processing times are as follows: e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5–30 minutes under normal operating conditions; bank transfer withdrawals via FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank are typically processed within one (1) business day; cryptocurrency withdrawals are subject to network confirmation times and may take 15–60 minutes.

12win offers various bonuses and promotional incentives to eligible players. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms by reference. In the event of any conflict between a promotion's specific terms and these general Terms, the general Terms shall prevail unless the promotion's specific terms expressly state otherwise.

General bonus conditions applicable to all 12win promotions include:

• Bonuses may only be claimed by eligible Players who have verified their Account and satisfy the promotion's specific eligibility criteria
• Only one (1) bonus may be claimed per promotion, per Account, per household, or per IP address unless explicitly stated otherwise
• Wagering requirements must be met within the stated validity period; uncompleted wagering will result in the bonus being forfeited
• Bonus funds and real-money funds are tracked separately. Real-money funds are used first during gameplay unless the Platform specifies otherwise
• 12win reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice
• Any suspected bonus abuse — including matched betting, use of betting strategies designed to exploit bonus terms, or collusion — will result in immediate cancellation of the bonus and, at12win's discretion, account termination

The cryptocurrency deposit bonus (up to MYR 688 at 2%) is subject to its own specific terms in addition to these general bonus conditions.

All sports bets, casino wagers, and other transactions placed on 12win are final once confirmed by the Platform. Players acknowledge that the outcome of all gambling activities is subject to chance and that 12win does not guarantee any return on any wager.

• Sports betting odds and lines are set by 12win and may be adjusted at any time prior to bet acceptance
• In the event of an obvious pricing error — whether due to technical fault or human error — 12win reserves the right to void the affected bet and refund the stake to the Player's Account balance
• Live (in-play) bets are accepted subject to real-time market availability. 12win may suspend markets at any time without notice for reasons including but not limited to: unusual betting patterns, live event disruptions, or system maintenance
• All game results for casino, live dealer, and instant games are determined by a certified Random Number Generator (RNG) or live dealing procedures. Results are final and not subject to reversal except in cases of documented system error
• Maximum bet limits and payout caps apply to all betting markets and are displayed within the relevant betting interface
• 12win reserves the right to limit bet sizes, restrict markets, or close accounts of players identified as professional gamblers or arbitrageurs

The following conduct is strictly prohibited on the12win Platform. Violation of any of these prohibitions may result in immediate account suspension, termination, and forfeiture of all balances:

• Creating or operating multiple Accounts simultaneously
• Using automated software, bots, artificial intelligence tools, or scripts to interact with the Platform
• Exploiting software bugs, glitches, or errors to gain an unfair advantage
• Engaging in collusion with other players to manipulate game outcomes
• Providing false registration information or impersonating another person
• Using the Platform for any money laundering, fraud, or other financial crime purposes
• Engaging in matched betting, arbitrage betting, or systematic exploitation of bonus terms
• Accessing the Platform from a jurisdiction where its use is prohibited by applicable law
• Attempting to reverse-engineer, copy, or tamper with any part of the Platform's software, code, or intellectual property
• Using VPN, proxy servers, or any technology designed to disguise your true geographic location for the purpose of circumventing jurisdiction restrictions

12win reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms or any specific promotion's terms
• Suspicion of fraud, money laundering, or other criminal activity
• Failure to provide satisfactory KYC documentation within a reasonable timeframe
• Receipt of a self-exclusion request from the Account holder
• Statutory requirement or instruction from a regulatory or law enforcement authority
• Account inactivity exceding 12 consecutive months

Upon account closure in circumstances not involving fraud, confirmed remaining real-money balances (excluding bonus funds) will be returned to the Player via their most recent verified payment method, subject to KYC clearance.

Players who wish to voluntarily close their Account may do so by contacting 12win support via live chat or email at [email protected]. Voluntary account closure requests will be processed within five (5) business days.

To the fullest extent permitted by applicable law, 12win, its directors, officers, employees, agents, and affiliates shall not be liable for:

• Any loss of winings, loss of profits, or loss of opportunity arising from your use of the Platform
• Any interruption, suspension, or termination of the Platform due to technical failure, maintenance, or circumstances beyond 12win's reasonable control
• Any losses arising from unauthorised account access caused by the Player's failure to secure their login credentials
• Any delay in processing deposits or withdrawals caused by third-party payment processors, banking institutions, or network providers
• Any indirect, incidental, consequential, or punitive damages arising from use of or inability to use the Platform

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12win is committed to responsible gambling practices. We provide tools help players maintain control of their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

The Platform is strictly intended for players aged21 years and above. Gambling should be treated as entertainment only and never as a source of income or a means to recover financial losses.

Players who believe they may be experiencing gambling-related difficulties are encouraged to visit our dedicatedResponsible Gambling page for detailed information on available tools and support resources. Self-exclusion requests will be processed promptly upon request.

In the event of any dispute arising from your use of 12win, you are encouraged to contact our support team in the first instance via live chat or email at [email protected]. Our team will endeavour to resolve any complaint within five (5) business days of receipt.

If a complaint is not resolved to your satisfaction through initial support channels, you may escalate the matter in writing to our compliance team. All escalated complaints will be reviewed by a senior member of the team and a formal written response issued within fifteen (15) business days.

12win's decision on all matters relating to betting outcomes, system-generated results, and bonus eligibility shall be final and binding, provided such decision was reached in good faith and accordance with these Terms.

12win reserves the right to amend, update, or replace these Terms at any time. Amendments will take effect upon publication on the Platform. Where amendments are material, 12win will make reasonable efforts to notify active Players via the email address registered to their Account or via a notice displayed upon login.

Continued use of the Platform after any amendment constitutes acceptance of the revised Terms. If you do not agree with any amendment, your recourse is to close your Account prior to the amendment's effective date. Requests for account closure must be submitted to [email protected].

If you have any questions regarding these Terms & Conditions, you may contact 12win through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the Platform — response time averages 3–5 minutes
• Languages: English, Bahasa Melayu, and Chinese (Mandarin)

For privacy-related queries, please refer to our Privacy Policy. For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page.